In many SMEs the worker is seen as necessary manpower for the development of a product or providing a service that represents a expense for the company. Hence the importance of SMEs, especially in Venezuela, our interest, managers need to understand that the real appeal is the intelligence and talent of their employees, something which very little attention has been given, wasted human capital have. Quality culture: The overall quality is the only administration and management scheme that is based on the search for a harmonious and sustainable balance the interests of everyone involved with the organization. Therefore, total quality has gained importance and its scope is distributed to all elements of the administrative system, from planning and throughout all operational and support processes. Although originally directed the total quality control only the process to ensure compliance with product specifications, the implementation of a system of total quality management must be associated with a review and where appropriate to the modification of organizational and human systems and all core processes that make up the value chain. Unfortunately, many SMEs do not engage in Venezuelan culture of quality. In the article “Lack of Strategies” he said Contreras, who program is a technical assistance program with IDB support to SMEs allowing the possibility of raising the productivity, quality and competitiveness of enterprises through programs cost reduction and streamlining processes in areas such as: input savings, waste reduction and physical space, reduced defects and delivery time, compliance with safety measures, maintenance of machinery and equipment, customer and employee satisfaction, establishment of partnership structures, market knowledge and competence, awareness of the use of minimal ecological impact technology, inroads into Internet consulting services under cost-sharing scheme and preferential rates below market. .