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Exagon consulting: the classic IT service management comes in cloud computing to its limits of Kerpen, 08.09.2009 – consist with the future cloud computing technical IT resources not more fully in the own data center or at an IT provider, but by cooperating and interconnected suppliers are provided, the IT service management (ITSM) the company will change significantly. According to the Exagon consulting must be cast the previous alignment of Otrs::itsm on the design and standardization of the IT processes necessarily towards a stronger focus on the quality of services provided. Also, answers instead to see how the larger external IT processes can be integrated precisely. The consultancy sees the need for the approach IT service logistics (ITSL) therefore as an alternative to traditional IT service management. ITSL is based both on international standards such as ITIL and COBIT, but crosses the direction on the external service processes as Cloud computing conceptual significantly above the current ITSM-concepts. IT service management is too pre-occupied with the structuring of the internal IT processes”, founded Exagon – Managing Director Joachim Fremmer. As a consequence of the idea of cloud computing no longer only the internal structures of importance, but equally the interfaces are outward as a precise integration of external services must be created.” Fremmer sees in the medium term even a growing loss of meaning of the internal IT processes over the external services.

A similar orientation as the industrialization of IT, that their principle also aims at reducing the manufacturing depth in IT is ultimately behind cloud computing. This inevitably leads to even more complex service provider er conditions. In this respect the attention must be paid more, as the required interfaces of the company can be defined for the increasingly diverse external services and in which Way the services of the provider you want to arrive.” The cover of the external services is ultimately less a process issue, because the company can hardly make the processes outside their interface, but rather a classic theme of logistics services. Here it comes also for the increasingly complex external services precisely to define service levels, coordination of and compliance to monitors.” About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects.

This includes Exagon performance portfolio both consulting services such as extensive training.